Step 4a - Implementation On the surface, the implementation phase consists of simply setting the new rules in play and educating the general population of the organization on the new methods, systems, and more importantly expectations. However, implementation provides ample opportunities for the team to drop the ball and undo months of good work with a few choice mistakes. Poor preparation, poor training materials, a lack of coordination with HR, unrevealed expectations, or simply [...]
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Step 3 - Design the Solution The design phase is the most dynamic and visible portion of any change effort. This is the time to build teams and make the project start to involve the vast majority of the organization’s population. The passion needed for successful change and cultural evolution should be engendered during this period, and the substantive education of personnel takes place during the design phase. The organization must see a [...]
Once the Vision for Improvement has been realized, we are ready to move onto the next step. This will help us quantify “how bad is it”? To solidify the concept that there is a better place to be, and to ensure that the organization is making a deliberate decision to pursue that better state, the organization must make an assessment of the current state of the organization, in light of the market, the competition and [...]
This article describes Step 1 in the Five Step Bar of Excellence. For more information on the Bar of Excellence please see Introduction to Sustainable Change. At some point an organization becomes or is made aware of the dangers of their current competitive stance or even existence. The danger may be from low cost competitors, out of scale costs, deteriorating infra-structure, bad practices, outdated skill sets and practices, from government regulation, internal or external. The [...]
How many times has a manager or department head stared at the wall asking the question, “What happened to the improvement we put in place?” We had a mandate, we knew improvements and changes were needed, we hired people to help us, we installed it, just like we were told to, it appeared to be working, the metrics looked good, and now it’s like we never did anything. All that money, all that time, all [...]